Refund policy

At Lurvee, we want you to feel confident about your purchase. Please review the following policy before requesting a return.

30-DAY RETURN WINDOW

You may request a return within 30 days of the date your order is delivered.To be eligible for a change-of-mind return, the product must be: Unused and undamaged, In its original packaging, Complete with all included parts and accessories, In a condition suitable for resale, Accompanied by proof of purchase.

Returns that do not meet these requirements may be refused.

STARTING A RETURN

Before returning an item, contact us at support@lurvee.co and include: Your full name, Your order number, The reason for the return, Photographs or a video when relevant

If your return is accepted, we will provide the correct return address and instructions. Do not send a product back before receiving authorization from us. Items returned without authorization may not be accepted or refunded. Do not send returns to the address shown on the original package unless we specifically instruct you to do so.

CHANGE-OF-MIND RETURNS

If you return a product because you changed your mind, it does not suit your space or you no longer want it:

You are responsible for return shipping costs

You are responsible for any applicable return-related taxes

Original shipping charges, if any, are non-refundable

We recommend using a trackable shipping service and keeping the shipping receipt

The returned product must reach the designated warehouse and pass inspection before a refund can be approved.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order after delivery. If the product arrives damaged, defective or incorrect, contact us as soon as possible at support@lurvee.co. Include your order number and clear photographs or a video showing: The product, The reported damage or defect, The packaging, The shipping label, when applicable

We will review the evidence with our fulfillment partner and provide an appropriate resolution. Please do not discard the product or packaging while the claim is being reviewed.

LOST ORDERS

If your tracking information has not updated for an extended period or your package appears to be lost, contact us at support@lurvee.co with your order number. We will investigate the shipment with the carrier and our fulfillment partner. If the order is confirmed as lost, we will provide an appropriate resolution.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing or has been dispatched. Additional shipping costs caused by an incorrect, incomplete or undeliverable address may be the customer’s responsibility.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel an order. We will attempt to cancel it before processing or dispatch, but cancellation is not guaranteed. Once an order has been dispatched, it cannot be canceled and must follow the applicable return procedure after delivery.

REFUNDS

After the returned product reaches the designated warehouse, it will be inspected to confirm that it is eligible for a refund. We will notify you after the inspection has been completed. If approved, the eligible product refund will be issued to your original payment method. Return shipping costs, return-related taxes and original shipping charges, if any, are non-refundable for change-of-mind returns.

Your bank, credit-card company or payment provider may require additional time to post the refund to your account after it has been issued. If you have not received an approved refund after checking with your payment provider, contact us at support@lurvee.co.

DELAYED OR UNSHIPPED ORDERS

If we cannot dispatch your order within the stated timeframe, we will contact you regarding the delay and available options. If an order cannot be fulfilled, it will be canceled and the amount paid will be refunded to the original payment method.

CONTACT US

For return, refund, damage or delivery questions, contact:

Lurvee Customer Support
Email: support@lurvee.co

Please include your order number whenever contacting us about an existing purchase.